Everyone’s talking about AI transforming business, but where’s the real impact?
In this episode, we sit down with Rusty Jensen, CRO of ConnexAI, to unpack the growing gap between AI ambition and execution. While executives envision sweeping transformation, most organizations are stuck in pilot mode, failing to convert ideas into measurable business value.
Rusty shares a candid, front-line perspective on why so many AI initiatives, especially in customer experience, fall short. From misunderstood expectations to underinvestment in true transformation, he breaks down what’s really required to move beyond experimentation and into scalable success.
We also explore insights from industry data showing that only a small fraction of AI pilots ever reach production with meaningful ROI, and what that tells us about where companies are in the AI maturity curve today.
Drawing from ConnexAI’s four-year journey delivering core AI deployments, Rusty outlines the critical shifts leaders must make to unlock real, cost-effective results.
If you’re an executive, operator, or investor wondering why AI hasn’t yet delivered on the hype, this conversation brings clarity, realism, and a path forward.