Managing modern IT infrastructure isn’t just about servers and networks anymore; it’s about identity.

In Part 2 of this five-part series, Paul sits down with Joe Ross, Joe Galvan, Terry Murray, John Parker, and Stephen Sepulveda. Joe Ross takes listeners inside the complexity of supporting more than 400 business units across 180 domains, three cloud platforms, and five Microsoft tenants. As organizations embrace hybrid and multi-cloud environments, identity has become the new security perimeter, and one compromised account can have enterprise-wide consequences.

Joe shares why identity management has become one of the toughest challenges facing IT leaders today, discusses lessons learned from high-profile outages like the CrowdStrike incident, and explains why resilience is about more than just recovering systems; it’s about maintaining trust, access, and business continuity.

Whether you’re leading IT operations, cybersecurity, or digital transformation, this episode offers practical insights into navigating today’s increasingly complex technology landscape.

In this episode, you’ll learn:

• Why identity is the foundation of modern cybersecurity
• The challenges of managing large-scale hybrid and multi-cloud environments
• Lessons learned from major industry outages and disruptions
• How complexity creates risk—and what IT leaders can do about it
• Strategies for building a more resilient enterprise